Terms & Conditions

These Terms and Conditions (“Terms”) apply to all purchases made through herbliq.com.

HERBLIQ is operated by Zhengzhou Ruiwang Network Technology Co., Ltd.

By placing an order through our website, you confirm that you have reviewed, understood, and agreed to these Terms, together with any other policies or guidelines published on herbliq.com.

About HERBLIQ

HERBLIQ was created with a belief that beauty is expressed through thoughtful details. True personal style is not defined only by appearance, but by the small rituals and choices that reflect individuality, confidence, and personal expression.

From a fresh, luminous complexion to precisely defined eyes and expressive lips, HERBLIQ creates beauty products designed to complement everyday routines while bringing together comfort, creativity, and modern aesthetics.

Our collections are developed around the balance of sensory comfort, skin-conscious formulas, and artistic design. We focus on creating cosmetics that feel effortless to wear while allowing each individual to express their own beauty identity.

Our Collections

Aura Skin
Complexion products and daily beauty essentials designed to create a natural, comfortable, and radiant finish.

Quiet Lines
Precision eye products created for refined definition, effortless expression, and versatile everyday looks.

Sculpted Petal
Lip colors and luminous beauty pieces inspired by artistic form, softness, and modern elegance.

Scope of These Terms

These Terms apply to all products purchased through herbliq.com, including cosmetics, beauty accessories, makeup products, complexion products, eye products, lip products, and related beauty items offered by HERBLIQ.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Terms of Use
  • Product Support Information

Where applicable, these additional policies should be reviewed together with these Terms.

Product Information

HERBLIQ makes reasonable efforts to provide accurate product descriptions, ingredients, materials, colors, shades, finishes, dimensions, product images, usage information, pricing, and availability details.

Our products may include:

  • Complexion cosmetics
  • Eye makeup products
  • Lip products
  • Beauty essentials
  • Cosmetic tools and accessories
  • Other personal beauty products

Although we aim to represent our products as accurately as possible, actual appearance may vary slightly due to:

  • Screen and display differences
  • Lighting conditions during photography
  • Individual perception of colors
  • Manufacturing variations
  • Packaging updates
  • Formula or product improvements

Cosmetic products, including shades, textures, finishes, and visual effects, may appear differently depending on application method, skin tone, lighting environment, and personal usage conditions.

Minor variations in color, texture, packaging, or appearance do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify product availability, or make reasonable changes to website content when necessary.

If a significant error affects an order already placed, we may contact you regarding available solutions, including adjustment, replacement, or cancellation with an appropriate refund.

Product Usage Requirements

Customers are responsible for reviewing product information, ingredients, directions, warnings, and recommended usage before purchasing or applying HERBLIQ products.

Products should only be used according to their intended purpose and applicable instructions.

Customers should consider their own personal preferences, sensitivities, and requirements before using cosmetic products.

HERBLIQ does not guarantee that every product will provide identical results for every individual, as cosmetic performance may vary depending on personal factors including skin type, application technique, and environmental conditions.

Orders and Acceptance

After submitting an order, you may receive an automated confirmation message.

This confirmation confirms that we have received your order request but does not necessarily represent final acceptance, shipment confirmation, or completion of fulfillment.

HERBLIQ reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization issues
  • Suspected fraudulent activity
  • Unauthorized transactions
  • Inventory limitations
  • Incorrect product information or pricing
  • Shipping restrictions
  • Duplicate or unusual purchasing activity
  • Unauthorized resale concerns
  • Promotion abuse
  • Legal or regulatory requirements

If an order is canceled after payment has been processed, an appropriate refund will be issued according to the applicable payment method and provider procedures.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact HERBLIQ customer support as soon as possible:

Email: service@herbliq.com

We will make reasonable efforts to assist with your request before the order enters fulfillment.

However, changes or cancellations cannot always be guaranteed once an order has entered any stage of processing, including:

  • Order preparation
  • Product picking
  • Packing
  • Fulfillment processing
  • Shipping preparation
  • Dispatch

Once an order has been shipped, requests will be handled according to the applicable Return & Refund Policy.

Prices

All product prices displayed on herbliq.com are shown in United States Dollars (USD) unless otherwise stated.

Prices may vary depending on factors including:

  • Product selection
  • Product variations
  • Color or shade options
  • Quantity purchased
  • Promotional availability
  • Destination requirements
  • Applicable taxes
  • Shipping costs

The final purchase amount will be displayed during checkout before payment confirmation.

HERBLIQ reserves the right to update product prices, promotional pricing, and availability information for future purchases at any time.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before completing fulfillment or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required.

International customers may be responsible for additional charges including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local processing charges
  • Government or carrier-related fees

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device, order details, and available payment services.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the payment transaction to be processed

All transactions may be subject to payment authorization, identity verification, fraud prevention procedures, and security reviews.

For additional payment-related information, please review our Payment & Security Policy.

Promotions and Special Offers

HERBLIQ may occasionally provide promotional opportunities, including:

  • Discount codes
  • Limited-time offers
  • Special pricing
  • Product bundles
  • Complimentary shipping promotions
  • Other customer benefits

Promotional offers may include additional requirements such as:

  • Promotion periods
  • Minimum purchase amounts
  • Product exclusions
  • Regional limitations
  • Quantity restrictions
  • Customer eligibility requirements
  • Usage limitations

Unless otherwise stated, promotional offers cannot be combined with other discounts.

Discounts generally cannot be applied retroactively to completed purchases.

HERBLIQ reserves the right to modify, suspend, or discontinue promotional campaigns where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping costs, and related delivery information are governed by our Shipping Policy.

Any delivery timeframe provided by HERBLIQ is an estimate unless specifically stated otherwise.

Delivery schedules may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Transportation interruptions
  • Holiday periods
  • Remote delivery locations
  • Local delivery limitations

Customers are responsible for providing complete and accurate shipping details during checkout.

HERBLIQ beauty products are packaged with reasonable care to help protect items during transportation. Customers should inspect their order promptly after receiving delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged items, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Customers should contact HERBLIQ before returning any product so our support team can review the request and provide appropriate instructions.

Nothing within these Terms limits any consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your HERBLIQ product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To assist with review, we may request:

  • Order number
  • Product photographs
  • Packaging photographs
  • Shipping label images
  • Description of the issue
  • Video evidence where appropriate

Please keep the product and original packaging until your request has been reviewed by our customer support team.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, or another appropriate resolution.

Product Care and Usage

HERBLIQ products should be used according to their intended purpose, product instructions, ingredient information, and recommended application guidance.

Customers should follow all provided care recommendations to maintain product quality and performance.

Cosmetic Application

  • Apply products according to the recommended instructions
  • Use clean hands or appropriate cosmetic tools when applicable
  • Avoid contamination of cosmetic products
  • Close packaging securely after use
  • Store products in suitable conditions
  • Stop use if irritation or discomfort occurs

Complexion Products

For products within the Aura Skin collection:

  • Prepare skin appropriately before application
  • Apply suitable amounts according to desired coverage
  • Blend evenly for the intended finish
  • Store products away from excessive heat or moisture

Eye Products

For products within the Quiet Lines collection:

  • Apply carefully around the eye area
  • Avoid direct contact with the eyes unless the product is specifically designed for such use
  • Keep applicators clean
  • Do not share personal cosmetic products when hygiene may be affected

Lip Products

For products within the Sculpted Petal collection:

  • Apply according to personal preference
  • Keep packaging closed when not in use
  • Avoid unnecessary exposure to heat or contamination
  • Use only as intended

Product Safety and Personal Considerations

HERBLIQ develops beauty products with attention to comfort, usability, and everyday beauty experiences. However, individual reactions to cosmetic products may vary.

Customers should review product descriptions, ingredient information, and usage instructions before application.

If you experience discomfort, irritation, or an unexpected reaction, discontinue use and seek appropriate professional advice if necessary.

HERBLIQ does not guarantee that every product will be suitable for every individual, as personal skin conditions, preferences, and environmental factors may influence product performance.

Product Appearance and Natural Variations

Product images and descriptions on herbliq.com are intended to provide an accurate representation of HERBLIQ products.

However, minor differences may occur due to:

  • Screen settings and display technology
  • Lighting conditions
  • Photography effects
  • Individual perception of shades and finishes
  • Packaging updates
  • Manufacturing improvements

Cosmetic products may have slight variations in shade, texture, finish, or appearance while remaining consistent with product specifications.

Such differences are considered normal characteristics of cosmetic products and do not necessarily represent defects.

Product Warranty

Certain HERBLIQ products may include limited warranty coverage where specifically stated.

Where applicable, warranty details, duration, exclusions, and claim procedures will be described through relevant product documentation or support information.

Warranty coverage is separate from mandatory consumer rights provided by applicable laws.

Nothing within these Terms removes or limits any legal rights that cannot lawfully be excluded.

Personal Use

Products available through herbliq.com are intended primarily for lawful personal beauty, cosmetic, accessory, or gift use unless otherwise agreed by HERBLIQ in writing.

Unauthorized commercial resale, redistribution, or misuse of products may be restricted where reasonably necessary.

Prohibited Activities

Customers may not use herbliq.com, ordering systems, or related services for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Promotion abuse
  • Manipulation of checkout systems
  • Misuse of refund procedures
  • Unauthorized resale activities
  • Interference with website security
  • Illegal or deceptive conduct

HERBLIQ may take reasonable actions to protect customers, website operations, payment systems, and business interests when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, all content displayed on herbliq.com, including:

  • HERBLIQ branding
  • Logos
  • Product names
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Original written materials
  • Design elements

is owned by, licensed to, or used with authorization by HERBLIQ, Zhengzhou Ruiwang Network Technology Co., Ltd., or applicable rights holders.

Website content may not be copied, reproduced, modified, distributed, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

HERBLIQ may use third-party service providers to support business operations, including:

  • E-commerce platform services
  • Payment processing
  • Order management
  • Shipping and logistics
  • Customer support tools
  • Analytics services
  • Advertising services
  • Fraud prevention systems
  • Website security services

Third-party providers may operate under their own terms, conditions, and privacy practices.

HERBLIQ is not responsible for independent third-party services that it does not operate or control.

Electronic Communications

By purchasing products from herbliq.com or contacting HERBLIQ electronically, you agree that communications may be provided electronically where appropriate.

Electronic communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer service responses
  • Return or refund updates
  • Important service announcements

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

The collection, use, storage, disclosure, and protection of personal information by HERBLIQ are described in our Privacy Policy.

Customers may review applicable privacy choices and controls where available through our website.

Disclaimer

To the fullest extent permitted by applicable law, herbliq.com and related services are provided on an “as available” and “as is” basis.

HERBLIQ does not guarantee uninterrupted website operation, complete absence of technical issues, or immediate correction of every system problem.

Product images, descriptions, and website presentations are created to represent products accurately as reasonably possible, but minor variations may occur.

Nothing in these Terms excludes warranties, guarantees, consumer protections, or legal remedies that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, HERBLIQ and Zhengzhou Ruiwang Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from purchases, transactions, products, or use of the website where such limitation is legally permitted.

Nothing in these Terms limits:

  • Liability that cannot legally be excluded
  • Mandatory consumer protection rights
  • Legal remedies available under applicable laws

Consumer Rights

Depending on your country, state, province, or region, you may have legal consumer rights relating to:

  • Product quality and conformity
  • Defective products
  • Repairs or replacements
  • Returns and refunds
  • Order cancellation rights
  • Other consumer protections

Nothing in these Terms is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded.

Where mandatory consumer protection laws provide rights greater than those described in these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions will continue to remain effective to the fullest extent permitted.

Changes to These Terms

HERBLIQ may update these Terms and Conditions from time to time to reflect changes including:

  • Business operations
  • Product collections
  • Website features
  • Customer service processes
  • Legal requirements
  • Regulatory obligations

The updated version will be published on this page with the revised effective information where applicable.

The Terms applicable at the time your order is placed will generally govern that transaction unless otherwise required by applicable law.

Contact Us

If you have any questions regarding these Terms and Conditions, your order, HERBLIQ products, or our website policies, please contact us.

Brand: HERBLIQ

Website: herbliq.com

Legal Entity:
Zhengzhou Ruiwang Network Technology Co., Ltd.

Registered Address:
No. 7, Paoli Resettlement Housing, Plot No. 3, Xingang Subdistrict Office, Aviation Port Comprehensive Economic Pilot Zone, Zhengzhou City, Henan Province

Unified Social Credit Code:
91410100MAEANA223L

Customer Support Email:
service@herbliq.com

HERBLIQ is operated by Zhengzhou Ruiwang Network Technology Co., Ltd.