Shipping Policy

At HERBLIQ, we are committed to providing a smooth and dependable delivery experience from the moment your order is confirmed until your beauty products arrive safely at your destination.

Our collections include thoughtfully designed cosmetics across complexion, eye, and lip categories. Each product is carefully prepared and packaged to help maintain product quality and protect the condition of your order during transportation.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding officially recognized public holidays.

Please note that order processing time is separate from shipping transit time. During promotional events, seasonal shopping periods, holidays, inventory checks, or periods of unusually high order volume, processing times may require additional time.

Certain beauty products may require additional preparation to ensure secure packaging before shipment.

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent when available.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7–20 business days after shipment

This estimated delivery period does not include the order processing time of 1–3 business days.

Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs processing requirements
  • Public holidays
  • Weather conditions
  • Peak delivery periods
  • Remote locations
  • Local delivery conditions
  • Other circumstances beyond our reasonable control

All delivery timeframes are estimates only and do not represent guaranteed arrival dates.

Shipping Methods and Costs

Available shipping options and applicable shipping fees are displayed during checkout.

Shipping availability and costs may depend on:

  • Customer location
  • Product type
  • Package size
  • Order quantity
  • Available delivery services

If promotional shipping offers or free shipping options are available, the applicable conditions will be displayed before completing payment.

Packaging of Beauty Products

HERBLIQ products are prepared with appropriate packaging methods designed to help protect cosmetic formulas, containers, and product presentation during transportation.

Some products may include:

  • Glass or specialty packaging
  • Precision applicators
  • Decorative cosmetic components
  • Protective inner packaging
  • Special product presentation materials

We recommend carefully opening your package after delivery and checking your products before disposing of the packaging materials.

Keeping the original packaging until you confirm your order has arrived safely may be helpful if assistance is required.

Tracking Your Order

When tracking information becomes available, HERBLIQ will send a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to become active after shipment preparation.

Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation checkpoints.

Delivery Delays

Although we work with reliable logistics providers, unexpected delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes include:

  • Carrier delays
  • Customs inspections
  • Weather conditions
  • Transportation interruptions
  • Public holidays
  • High-volume shipping periods
  • Remote delivery restrictions
  • Unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review available tracking information and assist where possible.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment begins. However, changes cannot always be guaranteed once an order has entered processing or shipment preparation.

If a package is delayed, returned, or requires additional shipping arrangements due to incorrect information provided by the customer, additional charges may apply where permitted by applicable law.

International Orders

HERBLIQ ships to selected international destinations where delivery services are available.

International shipments may be subject to additional procedures or charges, including:

  • Customs inspections
  • Import duties
  • Local taxes
  • Brokerage fees
  • Clearance charges
  • Other fees required by local authorities or shipping providers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

HERBLIQ does not control customs processing times, government requirements, or additional charges imposed by local authorities, customs agencies, or carriers.

Damaged Products During Shipping

We take reasonable care when preparing HERBLIQ products for shipment. However, unexpected issues may occasionally occur during transportation.

If your order arrives damaged, defective, leaking, broken, or otherwise affected during delivery, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the affected product
  • Photographs of the product packaging
  • Photographs of the outer shipping package
  • A photograph of the shipping label, if available
  • A short video showing the issue where helpful

Please keep the product and original packaging until our customer service team has reviewed your request.

Depending on the situation and applicable policies, we may provide an appropriate resolution, including replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available shipping information.

Where appropriate, we may assist with carrier inquiries or provide guidance regarding available next steps.

Resolution timelines may vary depending on the carrier's investigation process, shipping method, and specific circumstances.

Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking the following locations first:

  • Your mailbox or normal delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Your local delivery carrier

If you are still unable to locate your package, please contact our support team. We will review the available delivery information and assist you with the next steps.

Split Shipments

In certain situations, products from the same order may be shipped separately.

Reasons may include:

  • Different inventory locations
  • Product availability
  • Packaging requirements
  • Warehouse processing arrangements
  • Order fulfillment considerations

For example, products from different HERBLIQ collections may occasionally be shipped separately depending on inventory and fulfillment conditions.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because we choose to ship your order in multiple packages.

Receiving Your Order

When receiving your HERBLIQ beauty products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near product containers
  • Removing protective materials gently
  • Checking product packaging before use
  • Keeping products stored properly after opening
  • Reviewing product instructions before application

If your product includes specific usage recommendations, please follow the instructions provided on the product page or packaging.

Product Storage After Delivery

To help maintain product quality after receiving your order, we recommend:

  • Keeping cosmetics in a cool and dry environment
  • Avoiding prolonged exposure to direct sunlight
  • Closing containers properly after use
  • Keeping products away from excessive heat or moisture
  • Using products according to their intended purpose

Proper storage helps preserve the texture, performance, and overall quality of cosmetic products.

Contact Us

If you have questions regarding shipping, tracking, delivery status, or an issue with your shipment, please contact our customer support team.

Brand:
HERBLIQ

Official Website:
herbliq.com

Legal Entity:
Zhengzhou Ruiwang Network Technology Co., Ltd.

Unified Social Credit Code:
91410100MAEANA223L

Registered Address:
No. 7, Paoli Resettlement Housing, Plot No. 3, Xingang Subdistrict Office, Aviation Port Comprehensive Economic Pilot Zone, Zhengzhou City, Henan Province

Customer Support Email:
service@herbliq.com

HERBLIQ is owned and operated by Zhengzhou Ruiwang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service management, order coordination, and related e-commerce activities.

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can provide assistance more efficiently.

For damaged, defective, or delivery-related concerns, including clear photos and relevant details will help our team review your request more quickly.

HERBLIQ — Thoughtfully Designed Beauty for Everyday Expression.