Return & Refund Policy
At HERBLIQ, we aim to provide a simple, transparent, and reliable return experience for every customer.
This Return & Refund Policy applies to eligible purchases made through herbliq.com.
Our goal is to ensure that customers can confidently explore our beauty collections while receiving clear guidance regarding returns, refunds, exchanges, and product support.
1. 30-Day Return Window
Customers may request a return within 30 days after confirmed delivery of an eligible order.
Before returning any product, please contact our customer support team:
Email:
service@herbliq.com
Our team will review your request, confirm whether the product qualifies for return, and provide the appropriate return instructions.
Please do not send products back before receiving confirmation from our customer support team.
Returns sent without prior approval or to an incorrect return address may experience delays or may not be processed.
2. Return Eligibility
Unless a product has arrived damaged, defective, incorrect, incomplete, or qualifies for another remedy under applicable law, returned products should generally meet the following conditions:
- Unused or in like-new condition
- Free from damage caused by the customer
- Not modified or altered
- Returned with original components where applicable
- Returned with included accessories or product attachments
- Returned with product instructions or inserts if originally included
- Returned with original packaging where reasonably possible
Proof of purchase, such as an order number or order confirmation email, may be required.
Because HERBLIQ products include carefully formulated cosmetics and beauty products, returned items should be packaged appropriately to prevent damage during transportation.
Returned products may be inspected before a refund is approved.
3. Opened or Used Products
Opening a cosmetic product does not automatically mean the product is ineligible for review.
However, where permitted by applicable law, returns of opened or used products may be evaluated based on product condition and applicable return requirements.
Returned products should not show signs of:
- Excessive use
- Misuse
- Customer-caused damage
- Unauthorized modification
- Missing components or accessories
- Damage caused by improper storage or handling
- Damage caused by incorrect use
Where a product has lost value due to handling beyond what is reasonably necessary to inspect the item, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not qualify for preference-based returns, including:
- Personalized or customized products
- Gift cards
- Products marked as final sale
- Products that have been significantly used or consumed
- Products damaged due to improper use or storage
- Products modified after delivery
- Items specifically identified as non-returnable before purchase
Any product-specific return restrictions will be displayed on the relevant product page or communicated before purchase where applicable.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your HERBLIQ order shortly after delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
- Incomplete
- Leaking or affected during transportation
Please contact us as soon as reasonably possible.
To help us review your request, please provide:
- Your order number
- Product name
- Clear photographs of the product
- Photographs of the packaging
- Photographs of the shipping package
- Shipping label information where available
- A short video showing the issue when helpful
After reviewing the information provided, our team will advise you on the appropriate resolution based on the circumstances and applicable policies.
6. Product Checks Before Return
For certain product concerns, our customer support team may provide basic guidance before arranging a return.
This may include:
- Confirming the correct product usage method
- Reviewing application instructions
- Checking product storage conditions
- Confirming packaging or product details
- Reviewing product information provided on the website
Customers are not required to continue using any product that appears damaged, defective, or unsuitable for use.
7. Return Shipping Costs
For preference-based returns, including:
- Change of mind
- Incorrect product selection
- Preference regarding shade, texture, or finish
- No longer wanting the product
- Personal preference changes
Customers are generally responsible for return shipping costs where permitted by applicable law.
If HERBLIQ confirms that a product was:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Incomplete
we will provide appropriate return instructions and available solutions.
Please contact customer support before arranging any return shipment.
8. Original Shipping Charges
Original shipping fees are generally non-refundable for preference-based returns unless:
- Otherwise stated by HERBLIQ
- The return is caused by an error on our part
- The product was damaged, defective, or incorrectly supplied
- Applicable consumer laws require reimbursement
9. Return Address
Return addresses may vary depending on:
- Product category
- Customer location
- Fulfillment arrangements
- Warehouse availability
- Logistics requirements
- Return circumstances
For this reason, please do not send returned products to our registered company address unless specifically instructed by our customer support team.
The correct return address will be provided after your return request has been reviewed and approved.
10. Return Packaging Requirements
HERBLIQ cosmetic products may include delicate packaging components, cosmetic containers, applicators, protective seals, or other product accessories.
Customers should package returned items carefully to prevent damage during transportation.
Where applicable, please include:
- The original product
- Product packaging
- Included accessories
- Applicators or attachments supplied with the product
- Instruction cards or product inserts
- Protective packaging materials
Products should be securely protected against leakage, breakage, crushing, or other transportation-related damage.
11. Missing Components or Accessories
Where permitted by applicable law, a refund may be adjusted if returned products are missing components originally included with the order.
Examples may include:
- Product accessories
- Special packaging elements
- Included tools or applicators
- Product inserts
- Protective packaging materials
Any adjustment will be assessed based on the condition of the returned product and applicable legal requirements.
12. Return Inspection
After receiving a returned product, HERBLIQ may inspect the item to confirm:
- Product identity
- Return eligibility
- Product condition
- Reason for return
- Included accessories
- Packaging condition
Approval of a return request does not automatically mean that a refund has been completed before the returned product is received and reviewed.
13. Refunds
If a return is approved after inspection, the refund will generally be issued to the original payment method used during checkout.
After HERBLIQ processes the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times are controlled by the relevant financial institution and may vary.
14. Refund Adjustments
Where permitted by applicable law, reasonable deductions may apply when returned products have experienced a reduction in value caused by:
- Missing accessories
- Missing product components
- Excessive product usage
- Customer-caused damage
- Improper storage
- Unauthorized modifications
- Improper handling
Any deduction will be evaluated individually according to the circumstances of the return.
15. Exchanges
Exchange availability depends on current inventory and product availability.
Because HERBLIQ collections may include different:
- Colors
- Shades
- Textures
- Finishes
- Product variations
A preferred replacement product may not always be available.
Where direct exchanges are unavailable, customers may choose to:
- Return the eligible original product
- Complete the approved return process
- Place a new order for the preferred product
Please contact our customer support team before requesting an exchange.
16. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after completing your purchase.
Email:
service@herbliq.com
We will make reasonable efforts to assist before fulfillment begins.
However, cancellation cannot always be guaranteed once an order has entered:
- Processing
- Product preparation
- Packing
- Fulfillment
- Shipping preparation
- Dispatch
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
17. Refunds for Cancelled Orders
If an order cancellation is successfully approved after payment has been processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.
Your financial institution may require additional time to complete the refund process.
18. Refused or Unclaimed Packages
Refusing delivery or failing to collect a package does not automatically qualify an order for a full refund.
If a package is refused, abandoned, or returned to the sender, HERBLIQ may review:
- Shipment status
- Carrier information
- Product condition
- Return eligibility
- Applicable shipping costs
Where permitted by applicable law, reasonable shipping or return-related costs may be deducted from a refund when caused by refusal or failure to accept a valid delivery.