Product Support & Warranty
Our Commitment to Quality
At HERBLIQ, we believe beauty products should combine thoughtful design, comfortable formulas, reliable performance, and an enjoyable everyday experience.
Every product is carefully prepared and reviewed before shipment to help ensure it meets the quality standards presented in our store.
If your product arrives damaged, defective, or experiences a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.
90-Day Limited Warranty
Most HERBLIQ products purchased through our official website are covered by a 90-day limited warranty, beginning from the date your order is confirmed as delivered.
This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.
Depending on the specific circumstances, available solutions may include:
- A replacement product
- A replacement component or accessory where available
- Store credit
- A refund where appropriate
The final resolution will depend on the type of issue, product availability, order details, and the circumstances of the warranty request.
What Is Covered
The HERBLIQ limited warranty may cover qualifying issues including:
Manufacturing Defects
Issues caused by defects in materials, production processes, or workmanship that affect the normal intended use of the product.
Formula or Product Performance Issues
Eligible concerns involving product performance, packaging functionality, or manufacturing-related issues that occur during normal use.
Packaging or Component Defects
Unexpected problems involving product containers, caps, applicators, closures, or included components caused by manufacturing issues.
Products Damaged Upon Arrival
Items that arrive damaged, broken, leaking, or unusable due to transportation or handling before delivery.
What Is Not Covered
This limited warranty does not cover issues caused by:
- Accidental drops, impacts, or physical damage
- Improper storage or handling
- Use outside the product's intended purpose
- Exposure to excessive heat, moisture, sunlight, or unsuitable environments
- Normal cosmetic changes caused by regular use
- Unauthorized repairs, modifications, or alterations
- Improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor differences in shade, texture, finish, packaging appearance, or product presentation may occur due to manufacturing processes, lighting conditions, screen settings, or production variations. Such differences are generally not considered defects when they do not affect normal product performance.
Damaged or Defective Products
If your HERBLIQ order arrives damaged, defective, incomplete, or contains an incorrect item, please contact our customer support team as soon as reasonably possible after delivery.
To help us review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A description of the issue
- Clear photos showing the product condition
- A short video demonstrating the problem when applicable
- Photos of the packaging if damage occurred during shipping
Please keep the original product and packaging until our support team has completed the review of your request.
How to Make a Warranty Claim
To submit a warranty request, please contact HERBLIQ customer support through the contact information provided on our website.
Please include:
- Order number
- Product name
- Description of the issue
- Supporting photos or videos
- Any relevant order information
Our team generally reviews warranty requests and responds within 24–48 business hours.
Additional information may be requested when necessary to properly evaluate the issue.
Replacement Products
If a warranty replacement is approved, HERBLIQ will make reasonable efforts to provide the same product.
If the original product is unavailable, possible alternatives may include:
- A comparable replacement product
- Store credit
- Another appropriate solution
Replacement availability may depend on current inventory and product availability.
Refunds
Warranty approval does not automatically guarantee a refund.
Refund eligibility depends on the nature of the issue, available remedies, and the applicable Return & Refund Policy.
Where a refund is approved, it will generally be issued to the original payment method used during purchase.
Processing times may vary depending on your financial institution, payment provider, or transaction method.
Returns and Warranty Are Different
The HERBLIQ Return & Refund Policy applies when customers wish to return eligible purchases within the applicable return period.
This Limited Warranty applies specifically to qualifying manufacturing defects and product-related issues covered under these warranty terms.
Please review our Return & Refund Policy for additional information regarding return requirements, refunds, and eligibility conditions.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.
If the product inside is affected, please provide:
- Outer packaging photos
- Shipping label photos
- Product condition photos
- Internal packaging photos
This information helps our team evaluate transportation-related issues more efficiently.
Product Care Recommendations
Proper care can help maintain the quality, appearance, and performance of your HERBLIQ beauty products.
To help protect your products:
- Follow all product instructions provided with your item
- Use products only for their intended cosmetic purpose
- Store products in a clean, dry environment
- Keep containers properly closed when not in use
- Avoid unnecessary exposure to extreme heat, direct sunlight, or excessive moisture
- Use clean hands or appropriate applicators when applying products
- Avoid contamination caused by sharing personal cosmetic products
- Follow recommended usage and storage guidance provided for each product
Improper storage, misuse, or failure to follow product care instructions may affect warranty eligibility.
Beauty Collection Support
HERBLIQ creates thoughtfully designed cosmetic collections that combine comfortable formulas, artistic expression, and everyday confidence.
Our collections include:
Aura Skin
Complexion & Daily Defense
Designed to enhance natural beauty through comfortable complexion products that support a fresh, balanced, and effortless appearance.
Quiet Lines
Precision Eye Definition
Created for refined eye looks with products that bring control, definition, and expressive detail to everyday beauty routines.
Sculpted Petal
Couture Lips & Luminous Glass
A collection focused on expressive lip color, luminous finishes, and beauty details inspired by artistic individuality.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this warranty policy is intended to remove, restrict, or replace any rights that cannot legally be excluded.
Depending on your location, you may have additional statutory rights regarding:
- Product quality
- Defective products
- Product conformity
- Replacement options
- Refund rights
- Other consumer protections
Where applicable laws provide greater protection than this warranty policy, those legal rights will continue to apply.
Contact Us
If you have questions regarding product quality, warranty coverage, product support, or an existing warranty request, please contact our customer support team.
Brand:
HERBLIQ
Website:
herbliq.com
Legal Entity:
Zhengzhou Ruiwang Network Technology Co., Ltd.
Registered Address:
No. 7, Paoli Resettlement Housing, Plot No. 3, Xingang Subdistrict Office, Aviation Port Comprehensive Economic Pilot Zone, Zhengzhou City, Henan Province
Unified Social Credit Code:
91410100MAEANA223L
Customer Support Email:
service@herbliq.com
We aim to respond to customer inquiries within 24–48 business hours.
When contacting us regarding a warranty request, please include your order number, product name, and supporting information whenever possible.
herbliq.com is operated by Zhengzhou Ruiwang Network Technology Co., Ltd.
About HERBLIQ
At HERBLIQ, we believe true personal style is created through thoughtful details and meaningful everyday rituals.
Our mission is to bring together beauty products that balance sensorial comfort, skin-friendly nourishment, and artistic character.
We move beyond heavy, mask-like makeup and focus on breathable formulas, refined textures, and expressive beauty essentials designed to make daily routines feel more considered and personal.
From a natural complexion finish to precise eye definition and statement-making lips, HERBLIQ creates beauty experiences that celebrate individuality and confidence.