Payment Methods

At HERBLIQ, we aim to provide a secure, transparent, and convenient checkout experience for every customer. Available payment methods for your order will be displayed during the checkout process.

Payment options may vary depending on your location, selected currency, device, order amount, and the payment services available at the time of purchase. Only payment methods shown as available during checkout may be used to complete your order.

Payment Authorization

All orders placed through herbliq.com are subject to payment authorization, verification, and security review.

Your payment provider, issuing bank, card network, or financial institution may:

• Approve or decline payment transactions
• Request additional identity or payment verification
• Apply temporary authorization holds
• Set transaction limits or restrictions
• Require additional security confirmation

HERBLIQ does not control independent payment providers, banking institutions, authorization decisions, verification procedures, or processing timelines.

If your payment is declined, please verify your payment details, contact your payment provider, or select another available payment method during checkout.

Checkout Security

HERBLIQ operates its online store through Shopify together with trusted third-party payment service providers to support secure checkout and transaction processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other authorized financial service providers.

We take reasonable measures to maintain a safe online shopping environment. However, no electronic transmission, online payment system, or data storage method can be guaranteed to be completely secure.

For your protection, we recommend:

• Using trusted devices and secure internet connections when placing orders
• Keeping your account information confidential
• Confirming that you are visiting herbliq.com before entering payment details
• Avoiding sending sensitive payment information through email or customer service messages

HERBLIQ will never request your complete credit card number, CVV/security code, banking password, or other sensitive financial information through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable order information, including:

• Product prices
• Selected quantities
• Discounts or promotional offers
• Shipping charges
• Applicable taxes
• Total amount payable

Please carefully review your order details before submitting payment.

The total amount displayed at checkout before order confirmation will generally represent the amount authorized for payment, excluding any separate charges that may be applied by your bank or payment provider.

Currency and Foreign Exchange

Prices on HERBLIQ are displayed and processed in United States Dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange rate adjustments
• Additional financial service charges

Any currency conversion rates or additional charges are determined independently by your financial institution and are not controlled by HERBLIQ.

Temporary Authorization Holds

In certain situations, your bank or payment provider may display a pending authorization before a transaction is fully completed.

A pending authorization does not necessarily represent a completed charge.

If a payment attempt fails or an order is canceled, the time required for an authorization hold to be removed depends on your bank, card issuer, or payment provider.

HERBLIQ cannot control the release timing of temporary authorization holds.

Failed or Declined Payments

Payments may be declined due to various reasons, including:

• Incorrect payment information
• Insufficient available funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud prevention screening
• Payment provider limitations
• Technical or network issues

If payment authorization cannot be completed successfully, your order may not be processed.

For further details regarding declined transactions, please contact your bank or payment provider directly.

Duplicate or Unexpected Charges

If you believe you have been charged multiple times for the same order, please first check whether one transaction appears as a pending authorization.

If you still believe an incorrect or duplicate payment has occurred, please contact us:

Email: service@herbliq.com

Please include:

• Your order number
• The email address used during checkout
• Transaction date
• Charged amount

For security reasons, please do not send complete payment card information, CVV/security codes, passwords, or banking credentials by email.

Discount Codes and Promotions

Discount codes must generally be entered before completing checkout.

Promotional offers may include specific conditions such as:

• Eligibility requirements
• Expiration dates
• Minimum purchase amounts
• Product exclusions
• Regional limitations
• Usage restrictions
• Other campaign-specific requirements

Unless otherwise stated:

• Discount codes cannot usually be combined with other promotions
• Promotional discounts cannot be exchanged for cash
• Discounts cannot generally be applied after an order has been completed
• Offers may be limited per customer or transaction

The terms provided with each promotion will determine the applicable conditions.

Taxes and Additional Charges

Applicable taxes and shipping fees will be displayed during checkout where required.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, or local government charges depending on the destination country.

Such charges are generally the responsibility of the customer unless otherwise required by applicable law.

Refunds

Approved refunds are generally issued back to the original payment method used for the purchase unless another method is required or permitted by applicable payment regulations.

After HERBLIQ issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by independent financial institutions and are outside HERBLIQ's control.

For additional refund information, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To protect our customers and maintain a secure shopping environment, certain transactions may require additional review.

HERBLIQ may delay fulfillment, request reasonable verification, decline an order, or cancel a transaction when necessary due to:

• Suspected fraudulent activity
• Unauthorized payment attempts
• Failed verification procedures
• Inconsistent transaction details
• Unusual purchasing behavior
• Other reasonable security concerns

If an order is canceled after payment has already been collected, an appropriate refund will be issued according to our policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• HERBLIQ
• Shopify
• Payment processors
• Banks and card issuers
• Fraud prevention services
• Order fulfillment partners
• Other service providers necessary to complete transactions

For more information regarding how HERBLIQ collects and manages personal information, please review our Privacy Policy.

Independent payment providers may process personal information according to their own privacy policies.

Contact Us

If you have questions regarding payments, transactions, promotional codes, checkout issues, refunds, or order payments, please contact our customer support team.

Brand: HERBLIQ

Website: herbliq.com

Legal Entity:
Zhengzhou Ruiwang Network Technology Co., Ltd.

Registered Address:
No. 7, Paoli Resettlement Housing, Plot No. 3, Xingang Subdistrict Office, Aviation Port Comprehensive Economic Pilot Zone, Zhengzhou City, Henan Province

Unified Social Credit Code:
91410100MAEANA223L

Customer Support Email:
service@herbliq.com

For order-related questions, please include your order number and the email address used during checkout so our team can assist you efficiently.

Please do not send complete credit card numbers, CVV/security codes, passwords, or online banking information through email.

herbliq.com is owned and operated by Zhengzhou Ruiwang Network Technology Co., Ltd., responsible for the operation of the online store, customer service, order management, and related ecommerce activities.