FAQ

Orders & Shipping

How do I place an order?

To place an order with HERBLIQ, select the beauty product you would like to purchase, choose any available options, add the item to your shopping cart, and complete the checkout process by following the instructions provided.

After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I update or cancel my order?

If you need to make changes to your order or request a cancellation, please contact our customer support team as soon as possible after completing your purchase.

We will make reasonable efforts to assist before your order enters fulfillment.

However, once an order has moved into processing, preparation, packing, shipping, or dispatch, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

Once shipping information becomes available, HERBLIQ will send a shipping confirmation email containing tracking details to the email address used during checkout.

Please note that tracking updates may require some time after shipment preparation. Carrier systems and update frequency may vary depending on the shipping provider and delivery destination.

When will my order be delivered?

Delivery times may vary depending on your location, carrier schedules, customs procedures, holidays, and other factors outside of our control.

Estimated processing times and delivery information can be found in our Shipping Policy.

All delivery estimates are provided as guidance and do not represent guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your HERBLIQ order arrives damaged, incorrect, defective, or missing items, please contact us as soon as possible.

To help our team review your request efficiently, please provide:

Your order number
Clear photos of the product
Photos of the packaging
Shipping label information, if available
A short video showing the issue when relevant

Our support team will review the details and provide the appropriate next steps.

Product Support

What types of products does HERBLIQ offer?

HERBLIQ creates thoughtfully designed cosmetics focused on comfort, expression, and modern beauty rituals.

Our collections include:

Aura Skin — Complexion & Daily Defense
Quiet Lines — Precision Eye Definition
Sculpted Petal — Couture Lips & Luminous Glass

Our products are designed to balance sensorial comfort, artistic character, and everyday usability.

Are HERBLIQ products made with different formulas, finishes, and textures?

Yes. Product formulas, finishes, textures, shades, packaging, and design details may vary depending on the specific product.

Because cosmetic products are created through individual formulation processes, slight differences may occur in:

Color tone
Texture
Finish
Coverage
Application feel
Product appearance

These natural variations do not necessarily indicate a product issue or defect.

Will the product look exactly like the images shown online?

HERBLIQ makes every effort to display product colors, textures, finishes, and details as accurately as possible.

However, the actual appearance of a cosmetic product may vary slightly due to:

Screen settings
Lighting conditions
Photography environment
Individual perception of color
Formula characteristics
Production variations

Please review the individual product page for specific product details before purchasing.

How should I care for HERBLIQ cosmetics?

To maintain product quality and performance:

Store products in a clean and dry place
Keep packaging properly closed after use
Avoid unnecessary exposure to excessive heat or moisture
Use products according to the provided instructions
Keep applicators clean when applicable
Avoid contamination of cosmetic formulas

Always follow product-specific care recommendations provided with your item.

How should I use complexion, eye, and lip products?

HERBLIQ products should be applied according to their intended purpose and individual product guidance.

For our collections:

Aura Skin: Apply complexion products according to your preferred coverage and finish.
Quiet Lines: Apply eye products carefully and follow recommended usage instructions.
Sculpted Petal: Apply lip products according to your desired color intensity and finish.

Application results may vary depending on skin type, technique, environment, and personal preferences.

Are HERBLIQ products suitable for every skin type?

Individual experiences with cosmetic products may vary.

We recommend reviewing product descriptions, ingredients, and usage information before use, especially if you have specific personal preferences or requirements.

Can I use HERBLIQ products for daily beauty routines?

Yes. HERBLIQ products are designed to complement everyday beauty routines, from natural daily looks to more expressive styles.

Our collections are created to provide versatile options for different beauty preferences, including:

Fresh and natural complexion looks
Defined eye expressions
Creative lip styling
Personal beauty rituals

Please follow each product's recommended usage instructions for the best experience.

Returns & Warranty

What is the HERBLIQ return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns submitted without prior communication or without following the provided return process may not be accepted.

Does HERBLIQ offer product warranty coverage?

Certain eligible HERBLIQ products may include limited warranty coverage for qualifying issues related to product quality or manufacturing.

Where applicable, warranty information, coverage period, exclusions, and claim procedures will be described through relevant product documentation or support information.

Payments

What payment methods does HERBLIQ accept?

Available payment methods are displayed during checkout.

All prices are displayed and processed in U.S. dollars (USD) unless otherwise stated.

Is my payment information secure?

Payments are processed through secure payment methods and service providers available during checkout.

HERBLIQ does not request customers to send complete payment card details through email, messages, or customer support channels.

Contact Us

If you have questions regarding your order, shipping information, product usage, returns, warranty support, product specifications, or any HERBLIQ beauty products, please contact our customer care team.

Email:
service@herbliq.com

Corporate Information

Brand:
HERBLIQ

Website:
herbliq.com

Legal Entity:
Zhengzhou Ruiwang Network Technology Co., Ltd.

Registered Address:
No. 7, Paoli Resettlement Housing, Plot No. 3, Xingang Subdistrict Office, Aviation Port Comprehensive Economic Pilot Zone, Zhengzhou City, Henan Province

Unified Social Credit Code:
91410100MAEANA223L

Customer Support Email:
service@herbliq.com

HERBLIQ is operated by Zhengzhou Ruiwang Network Technology Co., Ltd. The company manages the operation of the online store, customer service support, order processing coordination, product information services, and related e-commerce activities.

About HERBLIQ

HERBLIQ believes that personal beauty is created through thoughtful details and meaningful everyday rituals.

We create cosmetics that combine sensorial comfort, skin-conscious care, and artistic expression. Our goal is to design beauty products that feel effortless, refined, and personal while allowing each individual to express their unique style.

From a naturally radiant complexion to precise eye definition and expressive lip artistry, HERBLIQ transforms everyday makeup routines into moments of creativity and confidence.

Our Collections

Aura Skin
Complexion & Daily Defense

A collection focused on comfortable complexion essentials designed to enhance natural beauty and create a fresh, balanced appearance.

Quiet Lines
Precision Eye Definition

Eye-focused cosmetics designed to bring refined definition, clarity, and artistic detail to everyday looks.

Sculpted Petal
Couture Lips & Luminous Glass

A lip collection inspired by color, texture, and sculptural beauty, created for expressive finishes and modern elegance.

Stay Connected

Be the first to discover HERBLIQ new arrivals, curated beauty collections, product updates, and exclusive offers.

Thank you for choosing HERBLIQ.

HERBLIQ — Thoughtfully Designed Beauty for Everyday Expression.

Can I use HERBLIQ products during outdoor activities?

Cosmetic products should be used according to their intended purpose and product instructions.

Unless specifically stated otherwise, we recommend protecting beauty products from unnecessary exposure to:

Excessive moisture
Extreme temperatures
Direct sunlight for extended periods
Harsh environmental conditions

Proper storage helps maintain product quality and performance.

Are HERBLIQ products suitable as gifts?

Many HERBLIQ beauty products are thoughtfully designed and may be suitable for gifting occasions such as:

Birthdays
Holidays
Celebrations
Special occasions
Thank-you gifts
Beauty gifts

Packaging and included accessories may vary depending on the specific product. Please review the individual product page for detailed information.

Are product sizes and specifications exact?

Product dimensions, quantities, and specifications displayed on herbliq.com are provided as a helpful reference.

Minor differences may occur due to:

Manufacturing processes
Packaging updates
Measurement methods
Product improvements

Please refer to the specific product page for the most accurate product information.

Returns & Warranty

What is the HERBLIQ return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns submitted without prior communication or without following the provided return process may not be accepted.

Does HERBLIQ offer product warranty coverage?

Certain eligible HERBLIQ products may include limited warranty coverage for qualifying issues related to product quality or manufacturing.

Where applicable, warranty information, coverage period, exclusions, and claim procedures will be described through relevant product documentation or support information.

What should I do if my product develops a problem?

If you experience an issue with a HERBLIQ product, please stop using the product if necessary and contact our support team.

Please include:

Your order number
Product name
Description of the issue
Clear photos when relevant
A short video showing the concern where possible

Email:

service@herbliq.com

Payments

What payment methods does HERBLIQ accept?

Available payment methods are displayed during checkout.

All prices are displayed and processed in U.S. dollars (USD) unless otherwise stated.

Payment options may vary depending on:

Your location
Your device
Order information
Available payment service providers

Is my payment information secure?

Payments are processed through secure payment methods and service providers available during checkout.

HERBLIQ does not request customers to send complete payment card details through email, messages, or customer support channels.

Product Information

Where can I find detailed product information?

Detailed information for each HERBLIQ product is available on the individual product page.

Product information may include:

Product description
Ingredients or material information
Shade details
Texture and finish
Application guidance
Product dimensions or quantity
Recommended usage

Because product characteristics may vary between collections, we recommend reviewing the relevant product page before purchase.

Can cosmetic colors appear different in person?

Yes. Product colors may appear slightly different depending on:

Screen calibration
Lighting environment
Photography conditions
Skin tone and application method
Product finish and texture

HERBLIQ works to represent each product as accurately as reasonably possible.

Do HERBLIQ products have identical textures and finishes?

Not always.

Cosmetic products may have slight variations between different production batches due to formulation processes, ingredient characteristics, packaging updates, or manufacturing improvements.

Minor differences in texture, shade, finish, or appearance are considered normal characteristics of cosmetic products and do not necessarily indicate a quality issue.